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T-Mobile US focus on customer care could create 5,600 new jobs post-Sprint merger

February 1, 2019

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In August last year T-Mobile US launched “Team of Experts,” its answer to the ubiquitous complaints about poor customer care from telecom companies. Now the operator, looking to win approval from lawmakers for its merger with Sprint, says the combined company could create 5,600 new jobs through continued investment in improving customer support.

According to T-Mobile US, once the two companies are integrated, the New T-Mobile would be in a position to build and staff five new “customer experience centers,” effectively scaling out the Team of Experts model and identified Overland Park, Kansas, where Sprint is currently headquarters, as the first new location.

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