At Enterprise Connect 2023, I moderated a panel titled What Comes After CCaaS? where the issue was discussed by leaders of contact center as a service (CCaaS), workforce engagement management and CRM leaders. Less than one month later, I attended Sprinklr Source ’23, a combination of an industry analyst and customer advisory board meetings.
Introducing Sprinklr
As is likely true for many No Jitter readers, I knew little about Sprinklr before I attended the event but did understand that they had announced a new CCaaS solution in March 2022. I had questions about how what started as a social media management company had grown to be a $618 million, publicly-held firm taking on the admittedly crowded CCaaS space.