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Report: Service providers need to embrace digital business touch points

November 26, 2018


When it comes to serving customers, service providers need to expand their business offerings beyond edge compute technologies, according to research by Gartner.

According to research by Gartner, the proliferation of digital business services is moving infrastructure services beyond the cloud and edge to customers’ digital touch points. Digital touch points could include a session with an internet chatbot, booking a flight online or wearing a connected fitness tracker.

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