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No Jitter Roll: Zoom, Microsoft Team Service Updates, TalkDesk CX Framework

July 23, 2021

Via: No Jitter
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This week we share announcements around two UCaaS platforms, SD-WAN services, a framework for customer engagement, and public safety network capabilities.

Zoom Adds Calling Features, Rolls Out Zoom Apps
Besides the news that it plans on buying CCaaS provider Five9, Zoom this week announced various service and partner ecosystem updates.

Updates for Zoom Phone include:

  • Team SMS and MMS for auto-receptionist — Callers can now interact via text to ask common questions and receive assistance reaching an appropriate contact

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