This week we share announcements around conversational AI, contact center, UCaaS subscriber growth, and secure access security edge (SASE).
Google CCAI Update: Agent Assist for Chat
In a blog post this week, Google Cloud announced Agent Assist for Chat, the latest update for its Contact Center AI (CCAI) conversational AI suite. Agent Assist for Chat is a compilation of public APIs that a company’s engineering team can use to integrate into an agent desktop, Google Cloud said. To help agents manage conversations better, Agent Assist for Chat offers two capabilities: