This week we share announcements around contact center offerings, Zoom devices, UCaaS platform upgrades, a secure access service edge (SASE) service, and a CCaaS partnership.
Fuze, LogMeIn, Lifesize Expand Contact Center Offerings
Contact center providers Fuze, LogMeIn, and Lifesize, all made announcements this week regarding their respective contact center solutions. Details follow:
- Fuze announced that Fuze Contact Center is now available as a standalone product. The standalone CCaaS offering provides enterprises with call routing and queuing capabilities, a Supervisor for Tablet feature that allows supervisors to manage and monitor agents remotely, Fuze said. Additionally, Fuze Contact Center can be integrated with Microsoft Teams, Salesforce, Zendesk, Theta Lake, and others via the Fuze Integrations Ecosystem, Fuze added.