This week: Avaya debuts a framework that emphasizes customer experiences, HP focuses on hardware meant to boost hybrid-workplace meetings, Observe.AI shares its latest AI tool for contact center agent workflows — and Zoom makes a strategic hardware investment.
Avaya Aligns Services, Partners, Developers into Experience Builders
Avaya unveiled a global re-alignment of its technology partners, registered developers, and channel partners into an ecosystem called Avaya Experience Builders. The intent, says CEO Jim Chirico, is to help enterprises improve the experience of building and delivering to their customers.