This week we share announcements around intelligent contact center routing, voice analytics tools, a secure access service edge (SASE) and Google Cloud integration, a personalized videoconferencing kit, and CPaaS funding.
Nice Aims to Hyper-Personalize Customer Engagement
Enterprise software provider Nice this week launched Enlighten AI Routing at its Interactions Live event, which focused on next-generation customer experience (CX). Using data from the company’s AI-based customer engagement analytics framework, Enlighten AI, this new routing capability enables the delivery of hyper-personalized customer care.
