Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced global availability of Inference Studio’s latest version, which makes it easier for telecommunications carriers, contact center software providers and enterprises of all sizes to harness the power of Google’s Contact Center AI (CCAI).
As consumers become accustomed to interacting with their Google Home and Android devices, they now expect a similar self-service experience when contacting their favorite brands for service. This shift in consumer expectation is driving enterprises to ask their carriers and software service providers for easy-to-deploy CCAI solutions.