Like it or not, the Gartner Magic Quadrant (MQ) is the mainstage on which CCaaS providers await their positioning — a casting that many enterprises heavily consider when making contact center platform decisions.
The Trans-Atlantic Quadrant Shake-Up
Traditionally, Gartner offered one MQ for Western Europe — my area of expertise —and one for North America (NAM). But late last year, it decided to merge the two, causing some interesting exits and new actors for both markets.
