Digital is the new normal for a variety of industries, and the Gaming & Hospitality industry is no exception. COVID-19 was the volatile breaking point that forced change in the industry on an IT, business, and customer level, but many organizations continue to face challenges in the new digital-first approach to business. Often, digital is not embedded or formally structured within the IT ecosystem, and executive leadership does not have the digital culture or understanding required to enable a digitally enabled IT department. To assist IT and organizational leaders in modernizing the role of IT to create and unlock enterprise value through digital, Info-Tech Research Group has published a new industry resource, The Use of Chief Digital Officer in Gaming & Hospitality.
