Enhanced connectivity, regardless of platform technology, distinctly enhances customer experience, according to a new report from GigaOm and Colt Technology Services. The report is based on the results of a survey conducted from September 2018 to October 2018 of 358 IT decision makers in enterprises across the United States and Europe.
The report says that 92% of survey respondents believe there is a link between connectivity and customer experience. And 51% of respondents report that they “already…make good use of connectivity technologies to help meet customer experience needs,” and another 41% say that they “are looking to improve use of connectivity to enhance…customer experience goals.”
