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Broadband prices rise 43% as consumers face ‘loyalty penalty’

April 13, 2017

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The survey by Citizens Advice also found more than a third (35%) of broadband customers do not realise they could face price hikes by staying on the same contract with their provider after the introductory deal ends.

Citizens Advice warned that customers were effectively being charged a “loyalty penalty” for switching immediately after the deal ends and that Ofcom should create extra protections for vulnerable consumers.

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