The platform wars heated up with last month’s announcement of Zoom’s planned acquisition of Five9, but it’s still far from clear that end-to-end, all-in-one platforms will be the best choice for all enterprises. It’s the classic all-in-one vs. best-of-breed argument; it’s just taking a new shape for the emerging era of hybrid work.
You can see several blows struck for the best-of-breed argument on No Jitter last week. The biggest announcement in this regard was RingCentral’s partnership with Bandwidth for bring-your-own-carrier (BYOC) service, allowing enterprises to buy their network connectivity separate from the UCaaS service to which they’re subscribing.
