Avaya Holdings Corp. (NYSE:AVYA) today announced it has been awarded with Frost & Sullivan’s 2019 Customer Value Leadership Award for Customer Journey Intelligence, recognizing the advanced AI and other Customer Journey Intelligence innovations that have been built into Avaya’s broad, industry-leading portfolio of customer and employee engagement solutions.
The global research firm recognized Avaya’s early and continuous investment in AI and its strategic technology partnerships in the areas of customer experience that have placed Avaya at the forefront of AI-infused solutions to improve the customer journey.
