This October, North American operator Verizon launched the first 5G fixed wireless access service, making it very clear that 5G is closer than you think. 5G is set to promise speed, greater network efficiency, reduced latency and above all, an enhanced user experience. But these promises won’t become in one fell swoop and operators need to ensure that during the transition from 4G to 5G, user experience doesn’t take a nose dive.
With operators likely to face ‘teething issues’ during the transition, how can they continue to maintain subscriber experience while trying to meet the promises of 5G?
