Managing your telecommunications expenses can be frustrating. Telephone and Internet bills are cryptic. Even those steeped in telecommunications for years find many bills to be both confusing and lacking basic information. Traditional carriers have made things so complex that an opportunity was born, and telecom expense management (TEM) companies filled the need to sort, interpret, and process your phone bills. It’s a bit of an exaggeration, but I’ve said the TEM industry was born out of phone companies’ incompetencies.
