Deepgram, a provider of automated speech recognition (ASR) technology, teamed up with Opus Research to poll 400 enterprise decision-makers about the state of voice technology in 2022. Key findings included why improving customer experience (CX) is the primary motivation for using voice technology, impactful use cases, the current landscape, and a look at the road ahead.
No Jitter recently tapped Shadi Baqleh, chief operating officer, Deepgram, to discuss the State of Voice Technology for 2022, why voice technology is top of mind for enterprises, how it boosts productivity, and results that didn’t appear in last year’s survey.
