Here I go again — talking about the importance of end-user adoption for unified communications and collaboration (UCC).
While cloud-based UCC services have particularly proven their value in supporting remote workers in the new work-from-anywhere environment, the role of end-user adoption has changed. At the beginning of the pandemic, workers adopted UCC tools provided by their organizations to support remote work, although many continued to use their tools of choice, despite what their IT departments provided. End-user training became particularly important, as workers needed to quickly get up to speed on how to properly use these technologies to get the most out of them.
