Enterprise voice is a tough business. All tech sectors face regular change, but few endure existential threats as frequently and regularly as enterprise voice. This one is in a perpetual, existential battle with change. The threat du jour isn’t technology, business model, or portfolio. While those are all important, the threat today is speed. Quite simply, latency kills UCaaS.
This year it was a pandemic that changed everything, and those that responded quickly benefited. The industry faced unprecedented demand, especially for meetings solutions. Providers had to bolster their offerings and capacity. The march of new features never stops.