What comes to mind when you hear the term contact center modernization? I’m guessing it would include: cloud migration, digital transformation, broader integrations, and AI.
These are all clear drivers of modernization. But there’s more to it.
Modern software development practices have new value to offer contact centers that, until now, have been largely inaccessible due to limitations of legacy technology. Specifically, these practices include rapid innovation, continuous delivery, and agility. In a world defined by constant change, these practices are more relevant now than ever.
