In Omdia’s “UC as a Service (UCaaS) Scorecard: North America,” RingCentral sits atop the UCaaS heap based on the latest ranking from Omdia analyst Diane Myers — and it’s no surprise. But the presence of Cisco, Microsoft, and Zoom in the top 10? Now that’s an eye-opener — even to Myers herself.
While of course market shakeout is expected, the pandemic accelerated the change, particularly around Cisco, Microsoft, and Zoom, none of which have even been eligible for consideration in the report based on core voice seats, Myers shared in a No Jitter briefing.
