This week we bring you news on an updated contact center AI solution, a line of audio devices for meeting rooms, an integrated compliance recording solution, and automated machine learning for speech recognition.
Google Cloud Updates Contact Center AI
At Google Next OnAir earlier this week, Google Cloud revealed a trio of new capabilities for Contact Center AI (CCAI), its conversational AI solution for contact center partners (read related No Jitter post, “10 Things to Know About Google Contact Center AI” from Antony Passemard, head of product and strategy for conversational AI at Google Cloud).
