You’ve added many remote workers who significantly expanded conferencing, collaboration, and remote call center agents since the pandemic started. How well has your voice network operated? Did you know that March 23, 2020, was globally the worst call quality day on record? We know this because 1.8 billion calls generating 36 billion data points were analyzed over three-months using the Virsae Service Management (VSM) AI-powered analytics and diagnostics platform.
