Almost every large enterprise communications environment is sprawling, diverse, multivendor, and built upon purchase decisions made, in many cases, by previous generations of IT/communications leadership. IT decision-makers often have trouble getting their arms around all of this, even under ideal circumstances. And circumstances are never ideal.
For an eye-opening real-world example, check out last week’s No Jitter post by Denise Munro of CRG consultancy. Denise describes an engagement with a healthcare financial services client that began with a simple question: Why was the company paying 30% more for a cloud service than it had budgeted?