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Dialpad Sets Sights on Workforce Engagement Management

August 25, 2021

Via: No Jitter

Cloud communications provider Dialpad has expanded its CCaaS feature set to include workforce engagement management (WEM), complements of a newly announced partnership with Playvox.

Via Playvox’s fully integrated suite, Dialpad is now able to offer WEM functions such as workforce management, workforce forecasting and scheduling, quality assurance, learning management, gamification, real-time performance tracking, and voice of the customer, Dialpad said.

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