Cisco recently launched added two new end-user monitoring tools to ThousandEyes—Automated Session Testing and Agent View. Both are designed to assist IT teams in managing daily problems that affect applications running on top of complex networking environments, and boost the digital experiences of their workforces.
ThousandEyes Automated Session Testing automates visibility into behind the scenes performance of Zoom, Microsoft Teams, and Cisco’s Webex by allowing IT to see every connection, for every session, for every end user for that specific meeting. Meanwhile, Agent View provides help desk and IT support teams with metrics about the overall health of the user experience across device, app, and network. These metrics allows IT teams to identify trends that could be negatively impacting performance and end-user experience.
