Mitel today announced a strategic multi-year partnership with Five9 to expand the company’s cloud contact center portfolio with an advanced CCaaS platform — and, as Five9 noted in its own press release, the opportunity to deliver an integrated CCaaS-UCaaS offering globally.
The news immediately brought to mind a comment I heard just last week at 8×8’s industry analyst meeting: “Twenty five percent of the market prefers a single vendor solution across UCaaS and CCaaS,” said CEO David Sipes. “‘Only 25%?,’” I thought (and tweeted). For historical reference, in 1990 — when I was doing vendor and market share reports for The Pelorus Group — 90% of call center seats were sold in conjunction with a PBX for calling.
