Last month, Netherlands-based Anywhere365 announced its Dialogue Cloud solution was the first to be certified by Microsoft in their Connected Contact Centers program for Microsoft Teams. Microsoft Teams gained broad acceptance across enterprises across all sizes and verticals in 2020, explored during a January 2020 Enterprise Connect Virtual Summit, Connecting with Microsoft Teams.
Those who follow Microsoft Teams know that while it has some rudimentary call center functionality, companies that use Microsoft unified communications (UC) and collaboration typically partner with a contact center vendor for their customer care applications. Integration between the contact center and Teams users have been plagued by both the oft-changing generations of Microsoft UC platforms (and corresponding SDKs) and the limited amount of integration possible – rarely delivering the seamless operation enterprises require.
