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AI Plays Critical Role in Optimizing Customer Experience

March 8, 2021

Via: No Jitter

The use or planned use of artificial intelligence (AI) for customer experience (CX) initiatives has grown by 60.5% in just two years. An effective AI strategy has become essential to delivering competitive customer service.

The challenge is customizing a well-funded strategy to leverage the types of AI that will result in measurable business success. That’s why, when building a strategy, it’s imperative to carefully consider these three key questions:

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