The disruptive innovations in enterprise communications are simmering to a dull roar. It wasn’t long ago that the concepts of UC, team chat, and WebRTC were new. Today, articles about those topics are more about improvements, and less about what the technologies are or why they matter.
The contact center is poised enough for some radical near-term changes. Primarily, as a result of cloud economics, the sector is both expanding and experiencing a steady rate of innovation.
