At-home workers are often faced with many technical challenges, everything from security issues to connectivity challenges. Most enterprise IT organizations are prepared to help in-office workers; IT staff can walk down the hall or take an elevator to another floor to meet a user. However, traveling to an employee’s home is not practical for most companies.
We’ve all heard the story where someone on a call suddenly lost audio or video quality, only to find out that their children were online doing homework — AKA playing video games. Many users have experienced a call dropping just because they moved from one room to another during a call. One research report claims that at-home workers spend six hours a week trying to resolve in-home technical issues.
