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10 Best Practices to Ensure a Smooth CCaaS Migration

August 4, 2021

Via: No Jitter

To meet the demands of today’s customers, many contact centers are looking to cloud services as they chart their CX future. But like any technology migration, moving a contact center to the cloud is not the simple, painless process promised by vendor ads. It’s a lot of work.

As an independent consultant, I’ve helped multiple clients move their contact centers to a cloud solution, and here are some things that I’ve found helpful in a transition:

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