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Zoom Partners with Anthropic to Add Virtual Agent Capabilities to Its Contact Center Platform

May 19, 2023

Via: No Jitter

Zoom this week announced a partnership with artificial intelligence system developer Anthropic. As part of the partnership, Zoom will invest in Anthropic and collaborate with the company to improve Zoom’s use of AI. The exact amount Zoom Ventures invested in Anthropic was not disclosed. The venture arm of Zoom has historically been very active in investing with companies it partners with. Other investments turned technology partner includes Neat, Mio, observe.ai, DTEN, and ThetaLake. This provides a strong pool of companies that can add to the Zoom ecosystem with the possibility of a future financial return.

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