We regularly interact with family, friends, and business colleagues using video. But companies have fallen behind at promoting video when it comes to communicating with their customers — whether for sales, support, or customer service.
Zoom’s Video Engagement Center (VEC), announced Monday at Zoomtopia, will address requests from customers and agents. It also will provide the framework that allows companies to deliver a better customer experience. The cloud-based solution will be available in early 2022, and it will allow companies to implement video-optimized workflows using templates provided by Zoom. Videos can start from digital channels or physical locations and integrate with other interaction channels, while leveraging AI applications along the customer journey.