For the past twenty or so years, the business communications narrative can be summarized in one word: cloud. It’s not just comms; it’s IT in general, including most applications and infrastructure. However, cloud exceptions exist, such as enterprise contact centers, which I will address in a separate post.
We have seen UC systems migrate to UCaaS. Premises-based video conferencing systems turn into cloud-delivered video applications, and contact centers migrate to CCaaS. Even the so-called premises-based world has transitioned from hardware appliances to software, often hosted on private cloud infrastructure.
