CCaaS providers offer some great options, with incredible technologies that can lower costs and deliver more features with better customer engagement. That’s why the sector is growing so quickly and will continue to do so for the foreseeable future.
Selecting the right CCaaS provider involves a complex series of decisions and evaluations around costs, features, extensibility, and more. This post is provider agnostic; my intention is to examine the more rudimentary question of how enterprises can purchase a CCaaS solution. They have several paths to consider.