The pressure to maintain the highest level of customer service and keep a business running is a challenge experienced by many businesses. Telecommunication companies are no exception. Whether launching revenue-generating services faster or embracing new technology such as 5G and IoT, automation is the key to addressing telecom carriers’ needs.
With the lockdown during the COVID-19 pandemic, many telecom carriers saw their demand for mobile traffic increase exponentially. Coupled with the challenge of growing bandwidth demand, they have never felt more pressure to deliver a quality customer experience.