Many organizations are investing in new communications platforms to provide greater flexibility for their staff and the people they serve. In many cases, these transitions can lead to added costs and potential delays. To avoid unpleasant surprises, organizations have often found that these communication platform transitions require an independent consulting firm to work with them to be successful. These organizations can work with their consultants to walk through these four phases to guarantee a successful transition to a voice over Internet Protocol (VoIP) platform.
