Zoom’s plan to acquire Five9 continues to be analyzed from many angles, as highlighted in a host of articles, podcasts, and video blogs from industry analysts, summarized in this No Jitter article. Analysts have a broad view of the competitors in the combined unified communications and contact center markets — and are never short of opinions!
As mentioned in my post on the acquisition news, Zoom/Five9 is not the first deal of its kind. Three years ago, Vonage acquired EMEA contact center leader NewVoiceMedia. Vonage stated then that the reason for the move was because the company had “seen strong customer demand for integrated UCaaS and cloud contact center solutions, particularly among mid-market and enterprise customers.”