Many assessments have been made of the trends and impacts COVID-19 has had on telecommunications use. Some of the patterns observed are headlining the news in both the trade and mainstream press. But what about the developments that didn’t make it there? Perhaps others have slipped beneath the radar but are equally significant. I want to take this opportunity and reflect on the social impact surrounding simple telephone calls – because change is in the air.
Telephony has remained a top trend compared to other modes of communication. And the humble handset has stubbornly held on. Although I wonder if its day has finally come as a result of natural changes in human behaviour.