For analysts, the past few weeks have been a blur of industry events, and our travel schedules have never been busier. Vendors are trying to make up for lost time after a three-year hiatus from in-person events, and every week there’s another event or two to fly to. The benefit for No Jitter readers is getting my first-hand account of what some of the vendors are doing, neatly summarized.
For this post, I’m going to focus on how vendors are working artificial intelligence (AI) into their CCaaS offerings. AI is everywhere now, but the use cases are particularly strong in the contact center.
