Welcome to the No Jitter Roll, the regular round-up of news focused on the communications and collaboration industry. In today’s edition, we have a round-up of contact center (CCaaS) announcements related to virtual agent creation, agent guidance tools, and a Microsoft Azure partnership.
Ujet Looks to Improve the Virtual Agent Creation Process
CCaaS provider Ujet announced its AI-based Interaction Design for Virtual Agents tool, which analyzes customer data and provides contact centers with a recommended list of virtual agents to deploy to improve the customer experience (CX).
