A frequently asked question faced by organizations moving their premises-based systems to the cloud is whether to take a best-of-breed approach versus a single solution. This article explores how two organizations, a well-known national professional association, and a global medical device supplier, approached the answer and what characteristics ultimately drove their decision. Both organizations had on premises-based PBXs with a call center and decided to move to the cloud. But in the end, each took a different route to the solution.
