According to Jeff Lawson, Twilio CEO and co-founder, chief information officers (CIOs) have begun to change their minds about customer engagement. Where once CIOs used to focus on creating great customer experiences, they’re now figuring out how to make more money while delivering a good experience.
That was the upshot of what Jeff Lawson, Twilio CEO and co-founder, shared with Twilio Signal 2022 attendees during his day one keynote session before the company revealed three product announcements focused on orchestrating better customer service and higher sales.
