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Train Your Contact Center Agents or Risk Penalty

October 2, 2020

Via: No Jitter

Earlier this year, the California Consumer Privacy Act (CCPA) took effect, and will most likely impact your contact center since about 12% of the U.S. population lives in California. The CCPA protects California citizens who reside in and out of the state for travel purposes. There are similar regulations passed by other states and another 300 proposed regulations working their way through state legislatures. Training your contact center agents is a compliance requirement. Poorly trained agents can expose you to CCPA compliance mistakes and subsequent penalties.

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