We’ve been hearing that there’s a generational, cultural, or even a gender gap in how people collaborate. We’ve heard that email is out and TikTok is in. I just heard from one source that all contact centers will have to go to live video chat, and less than an hour later I heard from another source that contact centers will never be video-driven. Then we have Zoom acquiring a contact center-as-a-service vendor, Five9. Could it be that this whole space is more complicated than we thought, and that Zoom may see an opportunity in complexity?
