Over the last few years, Metrigy has tracked a rapid rise in the adoption of unified communications-as-a-service, or UCaaS, for short. According to our global “Workplace Collaboration: 2021-22” research study, more than 47% of the 476 participating companies are now using it in some fashion, either as a complete replacement for legacy on-premises and/or hosted PBXs, or in conjunction with legacy platforms. Our data shows more than a 240% increase in UCaaS adoption since 2019.
