In my previous No Jitter article, “How ChatOps Can Improve IT Operations,” I described the integration of chat applications like Slack or Microsoft Teams with automation tools. This combination enables IT operations teams to quickly answer common questions, and perform relatively simple actions from within the chat environment. I didn’t explicitly mention a critical aspect: the integration of the operations triad that consists of people, process, and technology. It’s imperative to have the right people using a well-developed process employing the proper technology to quickly solve challenging IT problems or create designs that result in fewer opportunities for problems.
