When the world recovers from COVID-19, the work-from-home policies companies have put into place during the crisis will leave long-lasting effects. Enterprises have embraced unified communications as a service (UCaaS) to support apps like Cisco Webex, Zoom, Microsoft Teams, and RingCentral. They’ve also learned that providing enterprise communications via the cloud requires an agile network infrastructure powered by software-defined wide area networking (SD-WAN). Evidence in, my research shows that almost 70% of SD-WAN deployments are driven, at least partially, by UCaaS.
